About Us

Contact or Visit Us

Please DO NOT use the form below for any questions or inquiries related to the Child Care Assistance Program (CCAP)—you will not receive a response related to a CCAP case. This form is NOT for help with any of the following:

  • Redeterminations
  • Questions on cases
  • Inquiries about payment status
  • Questions regarding application approvals or denials
  • Requesting paper work or forms
  • Anything related to the Child Care Assistance Program (CCAP)

For questions regarding CCAP, please see the CCAP Contact Information on the right side of this page.

Please use the form below to submit NON-CCAP INQUIRIES ONLY to Illinois Action for Children.

Send Us A Message

Caring for Children During COVID-19

Due to COVID-19, Illinois Action for Children's offices are currently closed. Visit our COVID-19 site for more information.

CCAP Contact Information

Phone: 312.823.1100
Fax: 312.823.1200

The Child Care Assistance Program (CCAP) contact center phone lines are open Monday - Friday from 8:30 a.m.- 4 p.m.  You can also schedule a CCAP appointment here.

Media Inquiries

Please contact our Communications & Media Project Manager, Adam Summers: 773.564.8801 or 773.318.0460.

Drop Box Hours

Drop boxes are a convenient and secure way for parents and providers to submit their paperwork (applications, forms, etc.). 

  • Central/West Side: 24 hours, 7 days a week
  • South Side/Chatham: 24 hours, 7 days a week
  • North Side/Uptown: 7 a.m. - 10 p.m., Monday - Saturday
  • South Suburbs/Homewood: 24 hours, 7 days a week

Our Walk-in Locations

Please note: Currently, ALL walk-in locations are closed to the public at this time. You can utilize the drop boxes at each location, however there is no admittance into any of our offices.

Central/West Side

1340 S. Damen
3rd Floor
Chicago, IL, 60608
Find on Google Maps

South Side/

1111 E. 87th St
Suite 400
Chicago, IL 60619
Find on Google Maps

North Side/Uptown

4753 N. Broadway
1st Floor
Chicago, IL 60640
Find on Google Maps

South Suburbs/

17926 South Halsted
Suite 1 East
Homewood, IL 60430
Find on Google Maps