About Us

A: Do NOT submit the Contact form at the bottom of this page. There are several ways to contact our Family Resource Team about your Child Care Assistance Program (CCAP) question or concern.

• Call 312.823.1100, Monday-Friday, 8:30 a.m. - 3:30 p.m. Dial “2” to be connected to a representative.

• Email essentialworkers@actforchildren.org

• Text at 312.736.7390.

• When emailing or texting, the response will not be immediate. Representatives respond from 8:30 a.m. – 5 p.m., Monday – Friday. You will be placed in a queue in the order the text or email was received, and it may take at least 10 business days to respond depending on volume.

A: Do NOT submit the Contact form at the bottom of this page. There are several ways to contact our Family Resource Team about your Child Care Assistance Program (CCAP) question or concern.

• Call 312.823.1100, Monday-Friday, 8:30 a.m. - 3:30 p.m. Dial “2” to be connected to a representative.

• Email essentialworkers@actforchildren.org

• Text at 312.736.7390.

• When emailing or texting, the response will not be immediate. Representatives respond from 8:30 a.m. – 5 p.m., Monday – Friday. You will be placed in a queue in the order the text or email was received, and it may take at least 10 business days to respond depending on volume.

A: You can schedule a phone appointment here.

• Download and print a paper application here.

• Usted puede descargar e imprimir una solicitud en papel aquí

• Child Care Application Form

• Redetermination

• Provider Change

• Change of Information

• Change of Address

• Email Agreement

• W-9 Form

• Telephone Billing Agreement

• Debit Card Application

• Child Care Application Form
  
  

A: Request Forms by Phone

• Call Us at 312.823.1100

A: Request Forms Online
Click the appropriate link below. Follow the instructions to select your form and then press “submit.”

• Parents | Padres

• Providers | Proveedores

A: Request Forms by Email

• If you would like your form emailed to you, please complete an

Email Agreement form (complete un formulario de acuerdo por correo electrónico).

• Once your Email agreement form is received and processed, you will be able to receive documents through email

A: Click the appropriate link below. Follow the instructions to select your form and then press “submit.”

• Parents | Padres

• Providers | Proveedores

A: Submit documents to our Drop Boxes (addresses at the bottom of this page):

• Central/West Side: 24 hours, 7 days a week

• South Side/Chatham: 24 hours, 7 days a week

• North Side/Uptown: 7 a.m. - 10 p.m., Monday - Saturday

• South Suburbs/Homewood: 24 hours, 7 days a week

A:  Mail documents to:

Illinois Action for Children
1340 S. Damen
3rd Floor
Chicago, IL, 60608

A: Fax documents to 312-823-1200.